Contact us immediately and save the packaging so we can have it picked up. We will send out a replacement for your order.

We warranty our items for one year against any defects. If a defect occurs, we will have the item picked up and either replace or refinished at no charge. We don’t pay for removal or installation during this process.

Absolutely we can rush almost every product that we sell. Please contact us to discuss what you need, and we will price your project up for you.

Email our sales team at sales@harperlaine.com and they will try to make the change if the order is not in production.

Sorry, we do not ship overseas at this time.

$10 cancellation fee will be applied if order is not in production. If the order is already in production stage
then the order cannot be cancelled due to the cost that we have already incurred.

If there is a production error, we will redo the order with no questions asked.

We accept purchase orders from the government, the military, towns, non-profits, schools.

Our prices are ALWAYS the lowest in the market. We can assure you that there will be no
company in the market that will be able to provide a lower price and faster turnaround then our company.

We do not accept returns.

After logging into your account, click on "Orders." Here you will see your orders and the status of each. You can also view your invoice and view tracking information if it is available.

You may reach us at sales@harperlaine.com. Our Customer Service team is ready to serve you
Monday to Friday and from 8:00am to 5:00pm Central.

You can also fill out our contact form, and we will strive to get back to you as soon as possible.

We do not offer refunds. Read more about our Refund and Refund Policy.

We accept Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay.

It’s important that you provide your file as a vector-based file. You can save your logo as an .eps file for the highest quality reproduction. The logo can be provided as an .eps, .ai, jpeg or PDF file if the file is vector
artwork. Fonts need to be converted to outlines.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.

All raster images should be a minimum of 150-300 dpi at full production size, depending on viewing distance for the signs.

We can use the Pantone Matching System (PMS) to define a color, or we can match color from a CMYK chart printed on the machine that will ultimately create your custom sign. Our consultants can print a test swatch to test the best match for your special color matching needs.

We can create signs in a virtually any size to give your message the greatest chance of being noticed, read, and remembered, especially from a distance.

Yes, but only with permission from the owner. If you are not an authorized agent of the images, then a release from the copyright owner is necessary.

The turnaround time for your custom signs depends on the complexity of the project and the quantity ordered. Our typical turnaround time is 2-4 weeks.

Yes. To learn more about our installation services, visit Toolkit Services.

When it comes to ensuring the quality of products, our team create a plan to deliver products according to your specific requirements. We examine the environment that the sign will be in and determine the best match of products. Our visual team continuously monitor and verify project quality throughout the design and production process.

Our team can make specific recommendations for maintenance based on your sign. It’s important to avoid damage from harsh cleaners. Use only a soap and water mixture and avoid any cleaning product that contains ammonia.

There are many factors that determine the price of a sign. Here are few:
1. What are you trying to accomplish with your sign?
2. Determining the right type(s) of signs for you is step one.
3. Do you have a design, or do we need to create it?
4. How complicated is the sign design?
5. How big is the sign? More material, more expense.
6. Do you need multiples of this sign or other signs as part of this project?

Get in touch; we’ll ask you more questions to help us understand your need - and to be able to get you the best price.

Yes, we provide a proof for custom signs. Our experienced professionals will produce your signs in a timely fashion after you approve the final proof.

The choice of color is important for the overall effect of your logo sign. Contact us to learn how to select the best colors to influence purchasing decisions, improve brand recall and communicate your brand message.

To bring your building or facility into compliance with Americans with Disabilities Act (ADA) requirements, wayfinding signs should identify accessible environments. Wayfinding signs should mark wheelchair accessible entrances and exits, rooms, parking spaces, restrooms and can be used to point the way to elevators and hoist ways.

Yes, we have a wide range of color options to choose from for our ADA sign collections. You can view all of our color options for our ADA sign collections here.

Be sure to convert all fonts to outlines or curves before sending the file. Please set the size of the proof in proportion to the exact size of the custom graphics's order. There's no need to include bleeds in the proof, unless it is a part of the graphic. All text should be at least two inches from the edge of the graphic. Acceptable formats include:

JPEG, TIFF, PSD, PNG, AI, EPS and PDF images at this time. For files larger than 60mb please contact us sales@harperlaine.com

Once your artwork has been approved it will go straight to production and no changes can be made.

We do not provide proofs for graphics orders at this time.

Printers at Harper Laine are calibrated to print colors accurately to match the order, but in cases that they do not, we cannot be held responsible. The appearance of the thumbnail could be different on our screens and equipment compared to yours. We will not issue refunds or accept returns due to color, depth or tone. However, we recommend you to provide Pantone + Color Bridge Coated for the best match. We address each of these situations on a case-by-case basis.